Privacy
Gridizen Ltd (“Gridizen”, “we”, “us”, “our”, the “Company”) is committed to protecting and respecting your privacy. Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data). This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed, stored, and disclosed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting http://gridizen.co.uk (the “Site”) or using Gridizen’s mobile application (the “App”) or using any services offered through or associated with our Site or App (the “Services”), you are deemed to have accepted and consented to the practices described in this policy.
The Site is owned and operated by Gridizen Ltd (09540825) of 2nd Floor, 6 Lanark Square, Crossharbour, E14 9RE (our “Company Address”). Gridizen processes personal data as a Data Controller, as defined in the Directive and the General Data Protection Regulation (GDPR). The Site contains links to and from the websites of our partner networks, advertisers, and affiliates, or to websites shared by other users. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
1. Data We Collect About You
We collect and process personal information so we can provide our Services to you. It’s important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us. The data we collect and process about you is explained in the sections below.
1.1 Data You Give Us
You give us information about you by filling in forms on our Site or App or by corresponding with us by phone, email, or otherwise. This includes information you provide when you register to use the Site or App, subscribe to our newsletter, or use interactive features of our Site or App. The information you give us includes your name, email address and login details, phone number, location data, purchase history, age, date of birth, and gender. This data is necessary for our legitimate interests and for us to fulfill our contractual obligations to you, and we rely on this as a lawful basis to use and process the data described above.
1.2 Data We Automatically Collect
Each time you visit or use our Site, we automatically collect the following information:
- Technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, location, network data, browser plug-in types and versions, languages, operating system and platform;
- Information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through, and from the Site (including date and time); pages you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page.
We use this information as statistical data about your browsing actions and patterns, for system administration, and to evaluate, provide, protect, or improve our Services (including by developing new products and services). Because we collect, use, and share this information in the aggregate, it does not identify any individual.
2. How We Use Your Data
We use your data to carry out our Site, App, and Services in the following ways:
- To administer and manage your account, to provide you with information you request from us, and to carry out any other obligations arising from any contracts entered into between you and us.
- To ensure that content from our Site and App is presented in the most effective manner for you and for your device.
- To allow you to participate in interactive features of our Service when you choose to do so.
- To respond to communications from you and to provide you with information about our Services, including notifying you about changes to our Site, App, or Services.
We also use your data to make our Site, App, and Services better in the following ways:
- To measure or understand the effectiveness of advertising we serve to you and others, deliver relevant advertising to you, and make suggestions and recommendations to you and other users of the Site and App about goods or services that may interest you or them.
- To administer the Site and App and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes.
- As part of our efforts to keep the Site and App safe and secure, e.g. by conducting analysis required to detect malicious data and understand how this may affect your IT system.
3. How We Secure Your Data
All of your personal information is protected, and we have put in place appropriate physical, electronic, and management procedures to safeguard and secure the data we collect. Your information is stored on secure cloud databases, internal servers, and on third-party software. Your information is only accessible by employees who have authorised access rights to such information. All of your payment information is encrypted using SSL technology.
Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our Site or App; any transmission is at your own risk. Once we have received your information, we use strict procedures and the security features described above to try to prevent unauthorised access.
4. How Long We Store Your Data
We only keep your personal information for as long as it’s necessary for our original legitimate purpose for collecting the information and for as long as we have your permission to keep it. We only keep personal data for the length of the tenancy it relates to. We will delete your personal information when the relevant tenancy ends or when you delete your account. However, please note that we are required to keep certain information for up to 3 years after the end of the relevant tenancy for government filing purposes.
5. Disclosure to Third Parties
5.1 Parties with whom we share your information
We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We use Amazon AWS as our cloud service provider, and they have access to the data we share with their platform. We may also share your personal data with external product developers (such as our app developers and software programmers).
The only other circumstances under which we would share your personal data are:
- If the third party is a member of our group (which means any subsidiaries or ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006).
- In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
- If the Company or substantially all of its assets are acquired by a third party, in which case personal data will be one of the transferred assets, and the purchaser will be permitted to use the data for the purposes for which it was originally collected by us.
- If we’re under a duty to disclose or share your personal data in order to comply with any legal obligation, enforce or apply our Terms & Conditions and other agreements, or to protect the rights, property, or safety of the Company, our customers, or others (including exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction).
5.2 Parties with whom you may choose to share your information
Our Site and App provide users with opportunities to interact with various parties in their communities, such as your property managers, landlords or tenants, fellow residents, and local vendors and businesses.
You may choose to share any information, photographs, or other content that you voluntarily submit to the Site or App, either on public forums and public areas of the Site or App or within your private messages. Such data will become available and viewable by other users as controlled by any applicable privacy settings that you define. You can change your privacy preferences through your account settings. Once you have shared your content or made it public, that content may be re-shared by others.
If you choose to connect to social media networks from our Site or App or post any of your content on our Site or App to those networks, then, in accordance with your social media privacy settings, the personal information that you post, transmit, or otherwise make available on the social media platform may be viewed or used by other users of those networks. We have no control over such viewing and use and cannot prevent further use of such information by third parties. When you interact with us through social media networks, you acknowledge that we may access your information that is held by that account, solely in accordance with your social media privacy settings.
You acknowledge that any information posted via social media through our Site or App, or any third party you allow to access your content, is done entirely at your own risk and that by posting to a public platform, you make that information visible to third parties who can use that information at their discretion.
7. Your Rights
7.1 Lawful Bases
We will ensure that your personal data is processed lawfully, fairly, and transparently and that it will only be processed if at least one of the following bases applies:
- You have given your clear consent to the processing of your personal data for a specific purpose.
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